Fireplace Service
Call us to schedule your Fireplace Repair appointment at 510-532-7409.
Kidd Fireplace is the premier provider of gas fireplace, and free-standing pellet fireplace, repair and maintenance services in the San Francisco Bay Area. Our goal is to provide you the very best workmanship and materials to ensure your satisfaction, and the safe operation of your fireplace.
(Please note that we do not service kitchen cook stoves or barbecue grills.)
Service FAQs
What are your Service Rates?
- We charge a higher rate for the first 1/2 hour to cover the costs of our making the trip to get to you (person-hours, gas, vehicle operating cost, etc.). This trip rate varies depending on the distance we must travel to service your fireplace. Our rate for each hour -- after the first 1/2 hour -- is $95 per hour, pro-rated for the time we actually spend servicing your fireplace.
Do you provide estimates for repair?
- We arrive at the service site with the intention of fixing your fireplace. No, we do not provide estimates for service and repair.
What if my fireplace repair requires a part?
- If the service technician has the part needed, the cost of the part will be added to your invoice total for the service call. If the service technician must order your part, you will prepay for the part. When the part arrives at our warehouse, we call you and schedule a service appointment to install the part. The service labor rate, including the trip charge, applies to the subsequent service call.
- We work on almost every brand of fireplace on the market; therefore, sometimes we will not have the part needed for your fireplace.
- Our service technicians carry a good supply of parts, and they carry the parts that are most prone to failure. A key metric for our Service Department is the number of service calls where we are able to fix the appliance on the first visit. As of August 2011 our first-time-fix-rate is at 89%.
Do you guarantee your work?
Our work has a 30 day guarantee. The guarantee covers the work done for the problem reported and repaired, and any parts that we install.
Next year, consider our annual Summer Preventative Maintenance at a Discount.
Our Fireplace Repair department is the busiest in the late Fall when the outside temperature begins to drop. People start turning on their fireplaces for the first time in a few months and find that their unit doesn't work. If their fireplace is a main source of heat, the cool days become an emergency situation.
Consider taking advantage of our discounted Summer Maintenance offer to ensure that your fireplace is working when that first cold snap hits.
We look forward to serving you.
